Is it a UI product?
No. The value is that capabilities remain usable outside the default interface.
Salesforce keyword site, built for deeper reading
Salesforce Headless 360, explained in the order teams actually need it.
Start with the model. Move through the architecture. Finish with practical delivery patterns. Every primary click on this site takes you deeper into the topic instead of sending you away.
Independent resource. Salesforce and related product names are trademarks of Salesforce, Inc. This site is not affiliated with Salesforce.
API Surface
Expose platform capabilities where your app, agent, or workflow already lives.
Agent Access
Model the product as something tools and MCP-aware systems can call cleanly.
Governance
Keep access, policy, and orchestration inside an enterprise operating boundary.
Cross-Surface
Deliver the same capability to portals, assistants, automations, and internal apps.
Reading path 01
What Salesforce Headless 360 is, in plain enterprise terms
The first page defines the product shape without marketing haze: what becomes headless, what stays governed, and why teams suddenly care about APIs, MCP, and agent-native delivery.
- Clarifies the product concept before implementation details blur the picture
- Separates Headless 360 from Customer 360, Data Cloud, and Agentforce shorthand
- Sets up the rest of the site so each next click feels earned
01
Capabilities become callable
02
Interfaces stop being the only way in
03
Agents inherit governed paths to action
04
Teams design once, then ship to many surfaces
Reading path 02
The architecture page shows where Headless 360 actually sits
Instead of a vague stack diagram, the site maps the operating layers: channels, orchestration, the headless service boundary, and the Salesforce systems beneath it.
- Shows the boundary between delivery surfaces and core Salesforce systems
- Frames the role of APIs, policy, and event-driven orchestration
- Keeps the model visual enough to scan quickly on mobile and desktop
Reading path 03
Use cases are written to keep people clicking, not bouncing
The use-case page narrows the concept into concrete delivery motions: service, sales, partner experience, and internal operations. Each scenario answers the same question: why does Headless 360 fit here?
- Service assistants that resolve actions without forcing UI handoffs
- Partner portals that call Salesforce capabilities through a cleaner contract
- Internal tools that reuse the same governed access path as external experiences
Reading path 04
Finish with the FAQ so the last click still stays on-site
Search traffic around a new product category tends to arrive with mixed assumptions. The FAQ page closes those gaps and offers the next internal jump back into the model, the architecture, or the scenario pages.
- Answers the obvious “what is the difference?” questions cleanly
- Helps readers who landed cold from search regain orientation fast
- Creates a loop instead of a dead end
Who cares first?
Teams shipping agent experiences, portals, internal tools, and governed APIs.
Why does headless matter?
Because surfaces change faster than enterprise systems should.
Source note
Public framing anchored to the April 15, 2026 announcement
The product interpretation on this site is grounded in Salesforce’s public announcement and then translated into a reading path that is easier to scan than a launch post. Read the official announcement